Lean Guard / Support
Lean Guard support
Answers to the questions people ask most. If yours isn’t here, write to us.
Questions
Where is my data kept?
On your phone, in an encrypted database whose key is in the phone’s secure keychain. There’s no account and no Lean Guard server.
Does Lean Guard tell me what dose to take?
No. It records what you and your prescriber decided. It never suggests a dose, and it won’t move you to the next step of your plan on its own.
How do I back up or move to a new phone?
Go to You, then Backup and restore. Save an encrypted backup with a passphrase (write it down: nobody can recover it), or a readable file, to iCloud Drive, Google Drive or a computer. On the new phone, choose the file and pick Merge or Replace.
I deleted something by mistake. Can I get it back?
Yes. Deleted entries stay in You, then Recently deleted, for 30 days, and you can restore them there.
Can I keep my medication private on my lock screen?
Yes. Turn on Hide medication names in Settings, then Reminders, and reminders and widgets say “your medication”. Settings, then Privacy, also adds a Face ID or passcode lock.