Upfront / Support
Upfront support
Answers to the questions people ask most. If yours isn’t here, write to us.
Getting started
How do I join the beta?
Upfront is in beta on TestFlight, Apple’s app for trying apps before they launch. Write to us and ask for an invite.
Do I need an account?
No. Your data stays on your iPhone, and kid mode syncs through your family’s own iCloud, with no account to create.
Which languages does it speak?
English, Spanish, Portuguese (Brazil), French, German and Japanese.
Earning and spending
How do I earn minutes?
Do a set of squats, answer five quick questions, breathe slowly for two minutes or go for a walk. Steps, workouts, sleep and time in daylight from Apple Health count too, and so do focus sessions and music practice.
Does Upfront see which apps I lock?
No. You pick them in Apple’s own Screen Time picker, and Upfront never learns which apps you chose.
What happens when my minutes run out?
You spend a few minutes at a time. A countdown runs in the Dynamic Island, and the apps lock again when it ends.
Can I get around the locks?
No app can make Screen Time limits impossible to get around. Strict mode, a friend code, a key (an NFC sticker or a QR code) and a block on new apps make the locks a lot more work to undo. If you’re truly stuck, the emergency exit opens your protected settings after a 24-hour wait.
Kid mode and Family
How does kid mode work?
Set up kid mode on your child’s iPhone with Apple’s Screen Time parental controls. Their chosen apps wait until today’s tasks are done, and you answer their requests for more time from the Family tab on your own iPhone. Both iPhones need to be in one Family Sharing group, with your child’s Apple Account as a child member.
Can my child use it without a phone?
Yes. A spare iPad can be a family board, where they tick their tasks.
Subscriptions and privacy
How do I cancel Upfront Premium?
Manage or cancel it in your Apple Account settings. It renews automatically unless you turn it off at least 24 hours before the end of the current period.
What leaves my iPhone?
Anonymous usage counts, which help us set fair prices. Turn them off in Settings › Privacy. Kid mode never sends them. The privacy policy explains the rest.