Weekwell / Support
Weekwell support
Answers to the questions people ask most. If yours isn’t here, write to us.
Questions
Do I need an account?
No. Planning, shopping, pantry and cooking all work on your device without an account.
Will Weekwell loosen my food rules to fill a week?
No. If only two recipes match, you get two meals and a note that more compatible recipes are needed. Your choices are never quietly relaxed.
Are the allergen and halal, kosher or Jain filters a guarantee?
No. Allergen tags cover the nine major US allergens, based on recipe ingredients. “No major allergens” isn’t a cross-contact or safety certification, and recipes with unknown allergen information are kept out of allergy-restricted plans. Religious options are ingredient preferences, not certification. Always check product labels.
How accurate is the nutrition information?
Each built-in recipe has an offline estimate of calories, protein, carbohydrates, fat, fiber and sodium, calculated from USDA food data. These are estimates, not lab results, and brands and cooking change the real values.
How do I back up or move my data?
Go to Profile, then Backup & restore, then Export private backup. It saves one file with your preferences, food rules, recipes and photos, notes, journal, diary, pantry and plan, but no passwords or sign-in tokens. Restoring that file replaces the data on the device.
Why does Weekwell ask for the camera, photos and microphone?
The camera scans recipes, grocery barcodes and receipts, and takes recipe photos. Photo access reads only the photos you pick to import. The microphone is used only when you turn on cooking voice commands or grocery dictation.